Effective Date: April 2025
1. Introduction
At Hello Home, your trust is important to us. We are committed to protecting your personal information and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, use, and protect your information when you use our platform and services.
By accessing or using Hello Home, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following information:
– Identity Information: Name, date of birth, government-issued ID, and contact details.
– Payment Information: Credit card numbers, billing data, and transaction details.
– Booking Information: Reservation history, check-in/check-out details, preferences.
– Communications: Messages, inquiries, and interactions on our platform.
– Device and Usage Information: IP address, browser type, operating system, device identifiers, and browsing activity.
– Location Information: Based on device settings and usage patterns.
3. How We Collect Information
– Directly from you when you register, book, communicate, or submit inquiries. – Automatically through cookies, web beacons, and tracking technologies.
– From third-party services integrated into our platform.
4. How We Use Your Information
We use the information to:
– Process reservations, transactions, and billing
– Provide customer service, support, and personalized experiences
– Send booking confirmations, service updates, and marketing communications – Conduct analytics to improve our services
– Detect and prevent fraud, security breaches, or violations
– Comply with legal obligations and respond to lawful requests
5. Sharing Your Information
We may share your information:
– With trusted service providers (payment processors, IT providers, marketing support) – With co-hosts, property managers, and third-party partners related to your bookings – With legal authorities when required by law
– During business transfers such as mergers or acquisitions
We do not sell your personal information.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Retention periods vary depending on the type of data and the applicable legal requirements.
7. Your Rights
Depending on your jurisdiction, you have the right to: – Access, update, or delete your personal data
– Request portability of your personal data
– Object to or restrict certain processing
– Withdraw consent at any time
– Lodge a complaint with a data protection authority (for EU residents) To exercise your rights, contact us at [Insert Email Here].
8. Cookies and Tracking Technologies
Hello Home uses cookies and similar technologies to collect information about your usage, preferences, and device. You can manage or disable cookies through your browser settings. Detailed information is available in our Cookie Policy.
9. International Data Transfers
Your personal data may be transferred to and processed in countries outside your residence, including the United States and Canada. We ensure appropriate safeguards are in place to protect your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on our platform with the new effective date. Continued use of our services constitutes acceptance of the revised Privacy Policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: Hello Home
Phone: 778-636-3474
Email: info@hellohome.com